Frequently Asked Questions
ABOUT US AND OUR GENERIC ED AND PE MEDICATIONS
OzPills is and most trusted online prescription medication provider since 2012. We supply high quality generic medications for sufferers of erectile dysfunction (ED), premature ejaculation (PE) and male pattern balding. We provide with a safe, discreet and legal way of purchasing high quality generic medications online.
The generic medications we supply are manufactured by licensed, multinational pharmaceutical companies in India and are regularly checked, to ensure that our customers always receive high quality pills. Our medications are sent in discreet, secure bubble wrap packaging, shipped by EMS speed mail from India and can be tracked to delivery. OzPills guarantees to deliver your order to you anywhere.
WHAT GENERIC MEDICATIONS DO WE SUPPLY?
We supply high quality generic medications for the treatment of erectile dysfunction, premature ejaculation and male pattern balding.
We supply ED medications that contain either Sildenafil Citrate known as Generic Viagra, Tadalafil known as Generic Cialis or Vardenafil known as Generic Levitra.
We supply PE medications that contain Dapoxetine known as Generic Priligy and combinations of Dapoxetine with the other generic ED medications listed above.
We supply Finasteride known as generic Propecia for male pattern balding.
WHAT DOES THE TERM 'GENERIC' MEAN?
The term 'generic' in the context of generic medications, means a 'copy' that is bio-identical to brand name medications. Generic medications have the same active chemical compounds and the same rate of absorption as brand name medications.
The generic medications we supply are high quality products that have the same dosage, strength and quality as brand name medications.
CAN THE QUALITY OF THE GENERIC MEDICATIONS WE SUPPLY BE TRUSTED?
Yes. We only supply high quality generic medications that are government regulated and made by reputable licensed multinational pharmaceutical companies in India.
The products we supply are regularly checked and tested to ensure that our customers receive the best generic medications of their type available.
WHAT ARE THE MANUFACTURING STANDARDS FOR THE GENERIC MEDICATIONS WE SUPPLY?
The manufacturers we use for the supply of our medications are all licensed and registered multinational pharmaceutical companies in India.
Medicines in India are regulated by the CDSCO (Central Drugs Standard Control Organization). All Indian pharmaceutical companies must comply with similar regulations to those set by the TGA (Therapeutic Goods Administration).
WHY ARE GENERIC MEDICATIONS CHEAPER THAN BRAND NAME MEDICATIONS?
Manufacturers of generic medications do not have the costs of research, development, marketing or advertising that the brand name manufacturers do. Those savings are passed on to you, the customer.
CAN THE WORDING ON GENERIC MEDICATION LABELS DIFFER FROM BRAND NAME MEDICATIONS?
Yes. The wording on labels can differ between generic and brand name medications. Any difference in the wording of generic medications is simply to comply with regulations and does not compromise the effectiveness of the medication in any way.
CAN THE SHAPE OF GENERIC MEDICATIONS PILLS DIFFER FROM BRAND NAME MEDICATIONS?
Yes. The shape of generic medication pills can differ slightly in colour or shape from brand name pills. However, any difference in shape or colour does not compromise the effectiveness of the medication in any way.
ARE THE GENERIC MEDICATIONS WE SUPPLY GOVERNMENT APPROVED
Yes. All the medications we supply have been approved by the CDSCO (Central Drugs Standard Control Organization) in India, who have similar high standards to the TGA (Therapeutic Goods Administration).
ORDERING ED AND PE MEDICATIONS ONLINE
To place an order with OzPills, simply select the medications you would like to purchase and follow the prompts.
Once you have selected the medications you wish to purchase, you will be required to create an account with us, then either upload your current prescription for the medication you wish to order or complete a short online medical questionnaire, providing relevant information to our doctor regarding your order and medical condition.
After you have uploaded your prescription or completed the online questionnaire, our doctor will review the information you have provided. If your prescription is approved, the script will immediately be sent to the pharmacy so that your order can be completed once you have paid. You will then be taken to our secure banking page, to enter your credit card details and complete your secure transaction.
You will be contacted by email if any further information is required to complete your prescription. Alternatively, our doctor may suggest that you consult a local doctor for a physical assessment before any medications can be prescribed to you.
ARE OUR ONLINE DOCTORS LICENSED?
Yes. The doctors we use for all our online prescriptions are fully qualified and registered medical doctors.
HOW DOES AN ONLINE MEDICAL CONSULTATION WORK?
Online medical consultations are a more practical and convenient solution for many people. Our online consultation is especially convenient for people who live in rural or remote parts, and who may find it difficult to see a medical practitioner in person.
The patient is required to complete an online medical questionnaire. That questionnaire is reviewed by a doctor, who will either accept the questionnaire based on the answers provided or who may request additional information. If our doctor approves the prescription, the script will be sent directly to the pharmacy to be filled.
Online consultations are not intended to replace traditional medical examinations but they do provide an alternative to physical consultations for some medical conditions like erectile dysfunction and premature ejaculation.
DO WE CHARGE FOR THE ONLINE MEDICAL CONSULTATION WE PROVIDE?
No. The online medical consultation we provide is a complimentary service for all OzPills customers.
ARE ONLINE MEDICAL CONSULTATIONS LEGAL?
Yes. Online medical consultations are legal and meet with current government regulations and guidelines. To ensure the safety of our customers we only use fully qualified and registered doctors for all our online consultations.
HOW MANY GENERIC MEDICATION PILLS CAN I ORDER?
Customers can purchase a 90 day supply (90 pills) of any generic medication for their personal use.
WHAT IS A PROMOTIONAL CODE?
At OzPills, we value your business. We reward all new customers with a Promotional Code which entitles you to 15% discount off future orders you place with us. The Promotional Code is included in the order confirmation email you receive after placing your first order.
As a returning OzPills customer, your Promotional Code can be used to receive 15% discount off all future orders you place with us.
CAN I ORDER GENERIC MEDICATIONS IF I DO NOT LIVE?
No. We deliver to customers located only.
WHAT CURRENCY WILL MY ORDER BE PROCESSED IN?
Your order will be processed in United States Dollars (USD)
WHY WILL MY ORDER BE PROCESSED IN USD IF I AM?
While we are based company, our international banking partner only offers online processing solutions in USD.
WILL MY BANK OR CARD PROVIDER CHARGE ME A CURRENCY CONVERSION FEE?
Yes. Your bank or card provider will charge you a small currency conversion fee when your payment is converted from Dollars to United States Dollars.
HOW MUCH IS THE CURRENCY CONVERSION FEE LIKELY TO BE?
Each bank has a set fee for converting one currency to another. Most banks charge approximately 3% currency conversion fee (US$3 for transactions of US$100 or US$1.50 for transactions of US$50). Also, banks do not provide today’s best rates for currency conversion, which can be confusing. This is why we have a currency calculator throughout our website to help customers estimate the charge in AUD. Simply click the AU flag at the top right of your screen to see the prices in AU dollars.
WHAT IS THE CURRENCY CONVERSION FEE DISCOUNT?
Our bank also charges a currency conversion fee on all transactions involving AU dollars. In order to keep our prices as low as possible for customers, we now refund you for those charges.
DELIVERY OF YOUR ORDER
Delivery costs US$22.50 for orders that total less than US$150. Orders of US$150 or more are delivered FREE of charge.
WHAT HAPPENS WHEN I SUBMIT MY ORDER?
Once your order has been submitted, it will be reviewed by our registered doctor, who will either approve your request for a prescription or contact you for more details.
If your prescription is approved, our doctor will immediately issue your prescription through our ordering system, where it proceeds directly to the pharmacist in India. Your order will then be processed and sent to you by our efficient and reliable supplier.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
After placing an order with us, you will receive an email confirming your purchase details.
Your order will then be packaged and sent to you in a secure padded envelope.
Orders generally take 7 to 14 days to be delivered to most locations in via Express Mail Service (EMS) or registered mail.
WHAT IF THE GENERIC MEDICATIONS I ORDER DO NOT ARRIVE AT ALL?
Customers are sent a tracking number by email when their order is dispatched from India. Clicking the tracking link in the email allows customers to track their order themselves.
All orders must be signed for. If no one is home at your delivery address when the postie arrives, your parcel will be taken to your local post office where it will await collection for 14 days.
Occasionally, for reasons beyond our control, an order may not arrive at its final destination. In the unlikely event that your order does not arrive, please contact us and we will track your order for you. We guarantee to re-ship any undelivered orders free of charge.
WHERE ARE OUR MEDICATIONS MANUFACTURED AND EXPORTED FROM?
The generic medications we supply are manufactured by reputable and licensed, multinational pharmaceutical companies in India.
WHICH CARDS DO WE ACCEPT FOR PAYMENT?
We accept Visa and MasterCard both debit and credit cards*. Card providers guarantee all online purchases made using their cards, so you can place your order with confidence.
*Please note: We do not accept prepaid cards.
WHEN WILL MY CREDIT OR DEBIT CARD BE CHARGED?
Your credit or debit card will be discreetly charged to you once your order has been approved by our online doctor and sent to the pharmacist and supplier, usually within 24 hours.
SECURITY, CANCELLATION AND REFUND POLICIES
We take security seriously. We use all appropriate physical, electronic and administrative procedures to protect your personal information from loss and unauthorised access.
The padlock icon in the top left of your browser when you access our website shows that our website is fully encrypted meaning that customers can enter their data securely.
We are also protected from hacking and malware by the latest security technology from Sitelock - a global leader in website security. Scrolling down to the bottom of any page on our website, you will see the Sitelock verification on the right.
WHAT IS SSL ENCRYPTION AND HOW AM I PROTECTED?
We do not capture or store your credit card details. Our online banking partner uses the latest, most secure encryption technology to encrypt all credit card transactions. Those details are sent fully encrypted directly to our bank.
WHAT IS OUR CANCELLATION POLICY?
We accept the cancellation of orders before they have been shipped by our supplier. This is usually within 24 hours of placing your order. Please email us to request a cancellation.
If you decide to cancel your order before it has been processed and shipped, a full refund will be credited to your credit or debit card.
WHAT IS OUR REFUND POLICY?
A full refund will be credited to your credit or debit card if you decide to cancel your order before it has been processed and shipped by our supplier. This is usually within 24 hours of placing your order.
We guarantee the effectiveness of the ED and PE generic medications we supply and offer a 30 day, money back refund if you are not satisfied.
Generic Propecia (for male pattern balding) cannot be guaranteed since it does not work for every man who is balding.